General terms and conditions of sale

General terms and conditions of sale

Rule 1. Application of the General Terms and Conditions of Sale

The present general conditions of sale apply to all orders placed on the site VIRGINIE SCHROEDER painter. VIRGINIE SCHROEDER reserves the possibility of adapting or of modifying at any time the present general conditions of sale. In the event of modification, it will be applied to each order the general conditions of sale in force at the day of the order.
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks.

VIRGINIE SCHROEDER reserves the right to modify its prices constantly but commits itself applying the tariffs in force which will have been indicated to you at the time of your order.

Rule 2. Order

Upon receipt of your order, we check the availability of the product(s) ordered.
In case of unavailability, we commit ourselves within 30 days from the validation of the order either to inform you of the availability time, so that you can decide to keep your order as it is, or to offer you a similar product at a similar price, or to reimburse you by the initial payment method. The date of validation of the order corresponds to the date of the order in case of payment by credit card online. In case of payment by check or bank transfer, the date of validation of the order corresponds to the date of receipt by Virginie SCHROEDER of your check or transfer.

Rule 3. Acceptance of these Terms and Conditions

Any order implies full and unreserved acceptance of these general conditions of sale.

Rule 4. Payment

Our goods are payable in cash and without discount at the time of order via our secure online payment service by credit card, bank cheque or bank transfer.

You can make the payment:
- by credit card: The payment is made on the secure bank server of our partner.

This implies that no banking information concerning you transits via the Internet site virginie SCHROEDER.
Payment by credit card is perfectly secure; your order will be registered and validated as soon as the bank accepts the payment.

Rule 5. Securing

Your credit card details are encrypted using SSL (Secure Socket Layer) and are never transmitted unencrypted over the network. Payment is made directly to the bank.
VIRGINIE SCHROEDER does not have access to these coordinates, and does not memorize them on its servers. This is why you are asked to provide them again for each new transaction on our site.
VIRGINIE SCHROEDER reserves the right to ask you for a copy of your identity card and a proof of address.

Rule 6. Cancellation of order and refusal of delivery

VIRGINIE SCHROEDER reserves the right to refuse to carry out a delivery or to honour an order in the event of technical problem related to the operation of the site and in particular data processing. In this case, VIRGINIE SCHROEDER will cancel the order and will proceed to the integral refunding of the funds already paid. An email of confirmation will be addressed to you to inform you of it.
VIRGINIE SCHROEDER reserves the right to refuse to carry out a delivery or to honor an order emanating from a consumer who would not have regulated completely or partially a preceding order or with which a litigation of payment would be in hand. In this case, VIRGINIE SCHROEDER will cancel the order and will proceed to the integral refunding of the funds already paid. An email of confirmation will be addressed to you to inform you of it.

Rule 7. Retention of title and transfer of risk

The products remain the property of VIRGINIE SCHROEDER until the complete collection of the order by VIRGINIE SCHROEDER. However, as from the order by the customer, the risks of the delivered goods are transferred to the customer.

Rule 8. Anti-fraud controls

VIRGINIE SCHROEDER can be brought to control the orders which were validated on its site. These controls aim at protecting VIRGINIE SCHROEDER from abusive practices operated by fraudsters.
In particular, for example, for an order with a delivery address different from the billing address, our services may have to contact the two people mentioned, i.e. the person attached to the billing address and the person indicated for the delivery address. Within the framework of these procedures, our services may have to ask you for all the documents necessary to unblock your order: proof of residence and debit in your name, but also proof of residence in the name of the person indicated for the delivery address, etc... These requests are made by e-mail, then by registered letter with acknowledgement of receipt.

Rule 9. Shipments

Our goods travel at the buyer's risk. A fixed rate of postage per order to Metropolitan France will be added to the total of your order and payable with it via our secure online payment services.
Indeed, the shipping rates of some items of weight or size, requiring a particular mode of delivery, may in some cases, overtaxed. These rates will always be indicated on your "basket" page when selecting the item concerned (click on the "order" button) before any payment on your part.
The products are delivered to the delivery address that you indicated during the ordering process.
We remind you that the delivery does not include the delivery of the parcel to the customer's home. Your parcel will be delivered in front of your house if it is a house, or at the foot of the building if you are in an apartment. Consequently, you must foresee the ascent of your parcel.
All the announced deadlines are calculated in working days.
The availability of products can vary between 1 and 30 days depending on the type of product ordered.
The times indicated correspond to the processing and preparation of your order. They run from the validation of the order.
These times are average times. No delay can justify the cancellation of the order or give rise to any compensation or penalty.
To these times, you must add the delivery time of the carrier.

The delivery times, generally from 48H to 7 days, are given as an indication and respected as much as possible. All our articles are sent via private carrier DHL, FEDEX or the post office. No delay can justify the cancellation of the order or give rise to any compensation or penalty.
If the products need to be returned to us, they must be the subject of a request for return to our Customer Service:
- within 14 days of delivery for a withdrawal
- within 14 days for defects, after the customer has notified us by registered letter with acknowledgement of receipt, and the hidden defect has been verified
- within 14 days, if you have not received the correct reference
Any claim made outside this period will not be accepted. For a retraction, or if you did not receive the right reference, the return of the product will be accepted only for the products in their original state (packaging, accessories, notice).
For shipments of packages, whatever they are, outside of France and Canada, we systematically specify, in your cart and after identification of the destination of the order, the cost of postage after calculation according to their destination.

For technical and legal reasons, VIRGINIE SCHROEDER will limit these shipments to a selection of destinations.

Rule 10. Returns

1) Returns under the reason "Does not live at the address indicated".

General
These are the packages returned by the service provider in charge of the delivery under the mention: Does not live at the indicated address.
Processing a return with the reason "Does not live at the address indicated".
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wish, we will offer to reship at your expense the product initially ordered or an exchange product with equivalent characteristics.

2) Returns under the reason "unclaimed

General
These are parcels that have not been claimed by customers at the post office within the specified time.
Processing a return under the reason "unclaimed".
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wish, we will offer to reship at your expense the product initially ordered or an exchange product with equivalent characteristics.

3) Returns under the reason "refused" or under the reason "spoliation

General
These are the parcels that have not been delivered to the customer because of spoliation: open parcel, traces of shocks, empty parcels...
If at the time of delivery, the original packaging is damaged, torn, open, you must then check the condition of the items. If they have been damaged, you must refuse the package and note a reservation on the delivery slip (example: package refused because open or damaged).

You have refused your package at the time of delivery
After receipt and acceptance of your package by our services, and written request from you, we will offer you a refund of your order by bank check.

You refused the package because it showed obvious traces of opening and/or shocks.
You must contact our services to inform us.
You must request a declaration of spoliation from the delivery service provider at the time of refusal.
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wish, we will offer to reship the product initially ordered or an exchange product with equivalent characteristics.

4) Returns for retraction

Terms of return

Any right of withdrawal is excluded for the delivery of products which are not prefabricated, the manufacture of which required a selection of options or an individual choice on the part of the customer.

In accordance with Article L.121-20 and following of the Consumer Code, you have a period of 14 working days from the date of delivery of your order to return any item that does not suit you, in its original packaging and in good condition, suitable for remarketing and request an exchange or refund without penalty, except for return costs.
The costs of return in case of withdrawal remain at the expense of the customer.

ATTENTION: No retraction will be accepted if the returned product is unfit for re-marketing. Therefore :
- The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged and unmarked.
- The product must be accompanied by all its accessories (notices, guarantees, etc...).

VIRGINIE SCHROEDER fully reserves the right to carry out a refunding by cheque of the returned goods or to proceed to the establishment of a credit note of the value of the returned goods. This credit note will have a validity of 6 months as from the date of its establishment.

Otherwise, the product will be returned to you, at your expense.

In order to process your request correctly, please remind us of your order number and your full contact details.

Rule 12. Claim

No order regularly placed can be cancelled. Any well-founded complaint is accepted, but must be formulated in writing by registered letter with acknowledgement of receipt within a maximum of three days after receipt of the goods.

Any return of goods will be made at the expense of the buyer and must be accepted beforehand by our services, the invoice relating to it joined to the sending, otherwise, it will be refused.

Rule 13. Warranty

Most of our products have a warranty
In order to benefit from the guarantee of the products it is imperative to keep the purchase invoice of the product. For any information, please contact us.

Rule 14. Customs duties

Any order placed on the site VIRGINIE SCHROEDER and delivered outside of CANADA could be subjected to possible taxes and customs duties which are imposed when the parcel arrives at its destination. These possible customs duties and taxes related to the delivery of an item are at your charge and are your responsibility. We are not obliged to check or inform you of any applicable customs duties and taxes.

Rule 15. Penalty clause

The recourse to the service of an organization of recovery or to the legal way, to which VIRGINIE SCHROEDER would be constrained, to obtain in particular the payment of unpaid invoices, will involve the application of an increase of 10 % of the outstanding amounts, as a penalty clause and without prejudice to any default interest.