Shipments
Shipping your package
Am I eligible for free shipping?
Free standard shipping on conditions :
- Alberta, Canada
- British Columbia, Canada
- Manitoba, Canada
- New Brunswick, Canada
- Nova Scotia, Canada
- Ontario, Canada
- Quebec: Fermont and surroundings, Étang-du-Nord, Labrador, Northern Quebec, Chibougameau and any remote area for which we have additional fees, delivery fees may apply, we will communicate with you.
- Saskatchewan, Canada
We offer shipping on almost all products over 2000,00 cad or 1600 usd or 1500 euros. We will notify you if the product is not eligible or if a fee will be added to your order.
Free shipping is eligible with a minimum purchase amount. This minimum purchase amount is listed on our website and in the shopping cart. Please refer to it.
If your package has already been shipped and you change the shipping address (different from what is listed in your order), either with us or the carrier, a $15.00 fee will apply without notice. If you have a change of address to make, do it with us as soon as possible to avoid the package being shipped.
What should I do if my package is damaged when the carrier delivers my order?
Check inside the box to see if the product is damaged.
If it is damaged, you must refuse the package to the carrier or at least have the carrier note the damage in their system and contact us to notify us.
If you have accepted the package, please take pictures of the packaging and the product and send them to us by email. It is important to keep the packaging and the damaged product until we have mentioned to you that it is no longer necessary because the carriers may ask to retrieve the package.
Is it possible to ship your products to my country?
In general, we only ship to Canada, United States, Europe, Portugal, Spain, China ...., however, please contact us and we will check if it is possible and the shipping costs involved.
Are there any customs fees or taxes to pay for international deliveries?
For sales outside of Canada and the United States, since all countries have their own policies regarding imports, there are different standards for customs, taxes and other fees regarding shipping. Because of this, the customer is fully responsible for all costs associated with their package. This includes customs, taxes, shipping charges, etc. Packages arrive at your door fully cleared through customs. We take care of all the formalities.
Do you pay shipping charges for returns?
You are responsible for paying the shipping costs of any returned goods. If you pay to return the product to us, we will replace it with another piece you choose and ship it to you free of charge.
All returns must be approved. Please contact us prior to returning it so we can give you a return number.
How is my package packaged?
The quality of the packaging that is sent to you is our priority and the materials we use to package reflect our commitment and love of art.
Your artwork is wrapped with protective paper and packed in a triple-wall cardboard box depending on the size.
If the size is very large, it will be packed in a custom made wooden box.
What is the delivery time?
The delivery time is generally from 1 to 5 business days depending on the location of the delivery in Quebec and Ontario. This delay can be longer for Manitoba, Alberta and British Columbia.
The delay may be extended and we are not responsible for additional delays caused by the carriers. When you choose the fast delivery option, the delivery time is added to the production time.
So for any urgent order, please contact us. Many solutions exist and we can discuss them.
How does the delivery of the packages work? Is it safe if I'm not home?
When we ship our packages, we require the signature of our customer upon receipt of the package.
Due to COVID 19, carriers no longer require a signature, but are supposed to wait to see someone before leaving the package.
We cannot determine or predict the time or arrival of the delivery truck. It is also not possible to make an appointment with the delivery person.
We cannot determine or predict the time or arrival of the delivery truck. It is also not possible to make an appointment with the delivery person.
When we ship, an email is sent to you with the tracking number and shipping company selected. Also check your junk mail.
If you are not present at the time of delivery, the carriers usually make 2 delivery attempts and then the package is left at the warehouse nearest you. It is your duty to follow up on your shipment with the shipping company. If you see that your package is being held at the carrier's warehouse, please contact them ASAP to make arrangements for further delivery. It is important that if you receive a notice, that you contact them within 3 business days of that notice or the package may be returned to us.
If the package is returned to us, a reshipment fee of $24.95 will apply as we must pay for the return and reshipment without notice.
If you are going to be away for a long period of time, please advise us as soon as possible so that we can hold the package to avoid returns.
Deliveries are made on weekdays (Monday to Friday) during the day. If you are away during the day, you can have the package delivered to an address other than your home, such as your work, a friend's or family member's home that you know is there during the day.
If you are present on specific days during the week, let us know and we will arrange for delivery on those days. You can also request that we notify you when the order is ready to be shipped to arrange a day.
What carrier do you use?
We use different carriers and we use the carrier of our choice.
For small packages (boxes):
Canpar 1-866-588-1488 www.canpar.com
Expedibus Orleans express
Loomis Express 1-855-256-6647 www.loomisexpress.com
Purolator 1-888-744-7123 www.purolator.com
Nationex 1-866-999-7737 www.nationex.com
Fedex 1-800-463-3339 www.fedex.com
UPS 1-800-742-5877 www.ups.com
Dicom 1-888-463-4266 www.dicom.com
Canada Post 1-866-607-6301 www.canadapost.ca (in rare cases, in remote areas, since our packages are usually too big)
DHL international ou express :www//shipping.dhl.ca
For pallets:
Dicom 1-888-463-4266 www.dicom.com
Labranche transport 1-819-475-3119 www.labranchetransport.com
Speedy Transport 1-800-265-5351 www.speedy.ca
TST Overland 1-888-878-9229 www.tstoverland.com
Day & Ross 1-866-329-7677 www.dayross.com
For regular transportation, we select the most economical carrier for you.
If you have a carrier preference, please contact us, however charges may apply.
How do I track my order?
When your order is completed, we will send you an automatic email with your order confirmation.
You can track your order by logging into your online account, emailing us or contacting us.
When we ship your package, we will send you an email to let you know that your package has been shipped. The carrier and the shipping method will be indicated as well as your tracking number if the service is available with your carrier (check your junk mail box if you do not receive our emails). Delivery will be made from Monday to Friday.
* The shipping confirmation email may come from different carriers' platforms but we always send a shipping confirmation email.