Shipments
Shipping your parcel
Am I eligible for free transportation?
Free standard delivery on conditions :
- Alberta, Canada
- British Columbia, Canada
- Manitoba, Canada
- New Brunswick, Canada
- Nova Scotia, Canada
- Ontario, Canada
- Quebec: Fermont and vicinity, Étang-du-Nord, Labrador, Northern Quebec, Chibougameau and any remote region for which we have additional charges, delivery charges may apply, we will contact you.
- Saskatchewan, Canada
We offer shipping on almost all products over 2000.00 cad or 1600 usd or 1500 euros. We will notify you if the product is not eligible or if charges will be added to your order.
Free shipping is eligible subject to a minimum purchase amount. This minimum amount is shown on our website and in the shopping cart. Please refer to it.
If your package has already been shipped and you request a change of delivery address (different from that indicated in your order), either from us or from the carrier, a $15.00 fee will apply without notice. If you have a change of address, please contact us as soon as possible to avoid having your package shipped.
What should I do if my parcel is damaged when the carrier delivers my order?
Check inside the box for any damage.
If it is damaged, you must refuse the package to the carrier, or at least have the carrier note the damage in his system and contact us to notify us.
If you have accepted the parcel, please take photos of the packaging and the product and send them to us by e-mail. It is important to keep the packaging and damaged product until we have told you that it is no longer necessary, as carriers may ask to collect the parcel.
Is it possible to ship your products to my country?
In general, we only deliver to Canada, United States, Europe, Portugal, Spain, China...., however, please contact us and we'll check if it's possible and the delivery costs involved.
Are there any customs duties or taxes to pay for international deliveries?
For sales outside Canada and the United States, since all countries have their own import policies, there are different standards for customs fees, taxes and other shipping charges. Because of this, the customer is entirely responsible for all costs associated with his or her package. This includes customs duties, taxes, shipping charges, etc. Packages arrive at your door fully cleared through customs. We take care of all the formalities.
Do you pay shipping costs for returns?
You are responsible for paying the shipping costs of any returned merchandise. If you pay to return the product to us, we will replace it with another work of art chosen by you and send it to you free of charge.
All returns must be approved. Please contact us before returning it so that we can give you a return number.
How is my parcel packed?
The quality of the packaging we send you is our priority, and the materials we use to pack reflect our commitment to and love of art.
Your works of art are wrapped in protective paper and packed in a triple-walled cardboard box according to format.
If the format is very large, they will be packed in a custom-made wooden box.
What is the delivery time?
Delivery time is generally 1 to 5 business days, depending on the delivery location in Quebec and Ontario. This may be longer for Manitoba, Alberta and British Columbia.
Delivery times may be extended, and we are not responsible for additional delays caused by carriers. If you choose the fast delivery option, the delivery time is added to the production time.
So for urgent orders, please contact us. Many solutions exist and we can discuss them.
How does parcel delivery work? Is it safe if I'm away?
When we ship our packages, we require the customer's signature upon receipt.
Due to COVID 19, carriers no longer require a signature, but are supposed to wait to see someone before leaving the parcel.
We cannot determine or predict the time or arrival of the delivery truck. Nor is it possible to make an appointment with the delivery driver.
When we ship, an email is sent to you with the tracking number and shipping company selected. Also check your junk mail.
If you are absent at the time of deliveryin most cases, carriers make 2 delivery attempts, after which the parcel is left at the nearest warehouse. It is your responsibility to track your shipment with the shipping company. If you see that your package is being held at the carrier's warehouse, please contact them AS SOON AS POSSIBLE to make arrangements for the rest of your delivery. It is important, if you receive a notice, to contact them within 3 business days of the notice, otherwise the package may be returned to us.
If the package is returned to us, a $24.95 reshipment fee will apply, as we must pay for the return and reshipment without prior notice.
If you are going to be away for a long time, please let us know as soon as possible so that we can retain the parcel to avoid returns.
Deliveries are made on weekdays (Monday to Friday) during the day. If you are away during the day, you can have your order delivered to an address other than your place of residence, such as your workplace, or the home of a friend or family member you know is there during the day.
If you are present on specific days of the week, please let us know and we will arrange for delivery on those days. You can also request that we notify you when the order is ready for shipment to arrange a day.
Which carrier do you use?
We use different carriers and we use the carrier of our choice.
For small packages (boxes):
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Canpar 1-866-588-1488 www.canpar.com
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Expedibus Orleans express
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Loomis Express 1-855-256-6647 www.loomisexpress.com
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Purolator 1-888-744-7123 www.purolator.com
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Nationex 1-866-999-7737 www.nationex.com
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Fedex 1-800-463-3339 www.fedex.com
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UPS 1-800-742-5877 www.ups.com
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Dicom 1-888-463-4266 www.dicom.com
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Canada Post 1-866-607-6301 www.canadapost.ca (in rare cases, in remote areas, as our parcels are generally too large)
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DHL international or express :www//shipping.dhl.ca
For pallets:
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Dicom 1-888-463-4266 www.dicom.com
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Labranche transport 1-819-475-3119 www.labranchetransport.com
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Speedy Transport 1-800-265-5351 www.speedy.ca
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TST Overland 1-888-878-9229 www.tstoverland.com
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Day & Ross 1-866-329-7677 www.dayross.com
For scheduled transport, we select the most economical carrier for you.
If you have a carrier preference, please contact us, but charges may apply.
How can I track my order?
Once your order has been completed, we will send you an automatic e-mail confirming your order.
You can track your order by logging into your online account, sending us an email or contacting us.
When we ship your package, we'll send you an e-mail to let you know that your package has been sent. The carrier and shipping method will be indicated, as well as your tracking number if the service is available with your carrier (check your junk mail box if you don't receive our emails). Delivery is Monday to Friday.
* The shipment confirmation email may come from carrier platforms, but we always send a shipment confirmation email.