Terms and conditions of sale

Rule 1. Application of the general terms and conditions of sale

The present general conditions of sale apply to all orders placed on the VIRGINIE SCHROEDER painter's website. VIRGINIE SCHROEDER reserves the right to adapt or modify these terms and conditions of sale at any time. In the event of modification, the general conditions of sale in force on the day of the order will be applied to each order.
Our product offers and prices are valid as long as they are visible on the site, while stocks last.

VIRGINIE SCHROEDER reserves the right to modify its prices at any time, but undertakes to apply the current rates indicated at the time of your order.

Rule 2. Order

On receipt of your order, we check the availability of the product(s) ordered.
In the event of unavailability, we undertake within 30 days of order validation either to inform you of the period of availability, so that you can decide to maintain your order as it stands, or to offer you a similar product at a similar price, or to reimburse you by the original means of payment. The order validation date corresponds to the order date for online credit card payments. In case of payment by check or bank transfer, the date of validation of the order corresponds to the date of receipt by Virginie SCHROEDER of your check or transfer.

Rule 3. Acceptance of these terms and conditions

All orders imply full and unreserved acceptance of these terms and conditions of sale.

Rule 4. Payment

Our goods are payable in cash, without discount, at the time of order via our secure online payment service by credit card, bank cheque or bank transfer.

You can pay by :
- by credit card: Payment is made via our partner's secure bank server.

This implies that no banking information concerning you transits via the virginie SCHROEDER Internet site.
Payment by credit card is perfectly secure; your order will be recorded and validated as soon as the bank accepts your payment.

Rule 5. Securing

Your credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank.
VIRGINIE SCHROEDER has no access to these details and does not store them on its servers. For this reason, you will be asked to provide them again each time you make a new transaction on our site.
VIRGINIE SCHROEDER reserves the right to ask for a copy of your identity card and proof of address.

Rule 6. Cancellation of order and refusal of delivery

VIRGINIE SCHROEDER reserves the right to refuse to carry out a delivery or to honor an order in the event of technical problem related to the operation of the site and in particular data processing. In this case, VIRGINIE SCHROEDER will cancel the order and reimburse all funds already paid. A confirmation e-mail will be sent to inform you of this.
VIRGINIE SCHROEDER reserves the right to refuse to carry out a delivery or to honor an order emanating from a consumer who would not have regulated completely or partially a preceding order or with which a litigation of payment would be in progress. In this case, VIRGINIE SCHROEDER will cancel the order and reimburse all funds already paid. A confirmation e-mail will be sent to inform you of this.

Rule 7. Retention of title and transfer of risk

Products remain the property of VIRGINIE SCHROEDER until full payment of the order has been received by VIRGINIE SCHROEDER. However, as soon as the order is placed by the customer, the risks of the goods delivered are transferred to the customer.

Rule 8. Anti-Fraud Controls

VIRGINIE SCHROEDER may be required to check orders that have been validated on its site. These checks are intended to protect VIRGINIE SCHROEDER from abusive practices by fraudsters.
For example, in the case of an order for which the delivery address is different from the billing address, our services may need to contact the two people mentioned, i.e. the person attached to the billing address and the person indicated for the delivery address. As part of these procedures, our services may ask you to provide all the documents required to release your order: proof of address and debit in your name, as well as proof of address in the name of the person indicated for the delivery address, etc... These requests are made by e-mail, then by registered letter with acknowledgement of receipt.

Rule 9. Shipments

Our goods travel at the buyer's risk. A flat-rate shipping charge per order to Metropolitan France will be added to your order total, and will be payable with your order via our secure online payment services.
In some cases, the shipping costs for certain items of significant weight or size, requiring a special delivery method, may be overcharged. These rates will always be indicated on your "basket" page when you select the item concerned (by clicking on the "order" button), before you make any payment.
Products are delivered to the delivery address you provided during the order process.
Please note that delivery does not include delivery to the customer's home. Your parcel will be delivered in front of your home if you live in a house, or at the foot of the building if you live in an apartment. As a result, you'll need to arrange for your parcel to be brought upstairs.
All delivery times are calculated in working days.
Product availability may vary between 1 and 30 days depending on the type of product ordered.
The times indicated correspond to the processing and preparation times for your order. They start as soon as the order is validated.
These lead times are average lead times. No delay will justify the cancellation of the order or give rise to any compensation or penalty.
In addition to these times, there is the carrier's delivery time.

Delivery times, generally from 48H to 7 days, are given as an indication and respected as far as possible. All our items are sent by private carrier DHL, FEDEX or post. No delay will justify cancellation of the order or give rise to any compensation or penalty.
If products need to be returned to us, a return request must be made to our Customer Service Department:
- within 14 days of delivery for a withdrawal
- within 14 days in the event of a defect, following notification by the customer by registered letter with acknowledgement of receipt, and verification of the hidden defect
- within 14 days, if you have not received the correct part number
Any claim made outside this period will not be accepted. In the case of a retraction, or if you have not received the correct reference, the return of the product will only be accepted for products in their original condition (packaging, accessories, instructions).
For all parcels shipped outside metropolitan France and Canada, we systematically specify the cost of shipping in your shopping cart, after identifying the destination of your order, and after calculating the cost according to the destination.

For technical and legal reasons, VIRGINIE SCHROEDER will limit these shipments to a selection of destinations.

Rule 10. Returns

1) Returns with the reason "Does not live at the address indicated"

General
These are parcels returned by the delivery service provider with the words: N'habite Pas à l'Adresse Indiquée.
Processing a return with the reason "Does not live at the address indicated".
After receipt and acceptance of your parcel by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship at your expense the product initially ordered or an exchange product with equivalent characteristics.

2) "Unclaimed" returns

General
These are parcels that have not been claimed by customers at the post office within the specified time.
Processing a return as "unclaimed".
After receipt and acceptance of your parcel by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship at your expense the product initially ordered or an exchange product with equivalent characteristics.

3) Returns marked "refused" or "spoliation

General
These are parcels that have not been delivered to the customer due to spoliation: open parcel, traces of impact, empty parcel...
If, at the time of delivery, the original packaging is damaged, torn or open, you must check the condition of the items. If they have been damaged, you must refuse the parcel and note a reservation on the delivery note (e.g.: parcel refused because opened or damaged).

You refused your parcel on delivery
After receipt and acceptance of your parcel by our services, and written request from you, we will propose a refund of your order by bank check.

You refused the parcel because it showed obvious signs of having been opened and/or bumped.
You must contact our services to inform us.
You must request a declaration of spoliation from the delivery company at the time of refusal.
After receipt and acceptance of your package by our services, depending on the nature of the product, available stocks and according to your wishes, we will offer to reship the product originally ordered or an exchange product with equivalent characteristics.

4) Returns for retraction

Return policy

Any right of withdrawal is excluded for the delivery of products which are not prefabricated, the manufacture of which required a selection of options or an individual choice on the part of the customer.

In accordance with article L.121-20 et seq. of the French Consumer Code, you have a period of 14 working days from the date of delivery of your order to return any item that does not suit you, in its original packaging and in good condition, suitable for remarketing, and request an exchange or refund without penalty, except for the cost of return.
The cost of returning goods in the event of retraction shall be borne by the customer.

ATTENTION: No retraction will be accepted if the returned product is unfit for resale. Therefore:
- The product must be returned in perfect condition, in its original packaging, unopened, unsealed, undamaged and unmarked.
- The product must be accompanied by all accessories (instructions, warranties, etc.).

VIRGINIE SCHROEDER fully reserves the right to refund the returned goods by cheque or to issue a credit note for the value of the returned goods. This credit note will be valid for 6 months from the date of issue.

Failing this, the product will be returned to you at your expense.

In order to process your request correctly, please remind us of your order number and your full contact details.

Rule 12. Claims

Orders duly placed cannot be cancelled. All well-founded complaints are accepted, but must be made in writing by registered letter with acknowledgement of receipt within a maximum of three days of receipt of the goods.

Any return of goods will be at the buyer's expense and must be accepted in advance by our services, with the relevant invoice attached to the shipment, failing which it will be refused.

Rule 13. Warranty

Most of our products come with a warranty
In order to benefit from the product warranty, it is imperative to keep the product purchase invoice. For further information, please contact us.

Rule 14. Customs Duties

Any order placed on the VIRGINIE SCHROEDER site and delivered outside CANADA may be subject to possible taxes and customs duties that are imposed when the package reaches its destination. These customs duties and taxes are your responsibility. We are not obliged to check or inform you of applicable customs duties and taxes.

Rule 15. Penalty clause

If VIRGINIE SCHROEDER is obliged to use the services of a debt collection agency or to take legal action to obtain payment of unpaid invoices, a surcharge of 10% of the outstanding sums will be applied as a penalty clause, without prejudice to any default interest.